Smart customer service is essential to smart business. Three of four business leaders “report a direct link between their customer service and business performance.” That’s courtesy of the 2022 Zendesk […] Read more »
Has this ever happened to you? You’re sitting patiently (if exasperatedly) in a lengthy queue of vehicles moving at a snail’s pace as you exit a highway, when suddenly a […] Read more »
While on the road to college, it’s important to take time to reflect on student accomplishments and goals. It’s also important to take some time to review college admissions trends – […] Read more »
It’s November 2042 and a grade schooler is asking his grandfather, “Is it true people in elections used to do something called ‘lose’?” The wise elder replies, ”Yes, Aegon, that […] Read more »
What’s a little water between friends and neighbors? The aqua we’re talking about is that shimmering stream that shines its bounty on those fortunate enough to enjoy life on its […] Read more »
Anybody out there remember The Hustle, a disco-era dance craze? A half-century later, when we say hustle, we mean a job, and it’s preceded by “side.” This is, after all, […] Read more »
Acceptance to a top-choice, best-fitting school is something about which students and parents dream. The application process, on the other hand, could be less enthralling. The deadlines, forms, essays, and […] Read more »
When Mom’s legs weakened, she struggled with waning independence. I struggled to accept that the woman who had held my hand when I took my first steps needed help taking […] Read more »
In exploring each other, Caroline and Anthony are exploring life – and death. Read more »
We are dedicating this month’s Journaling to the frighteningly embattled and remarkably resourceful people of Ukraine. What follows here are not our words, but those of a publishing services company […] Read more »
