June 7, 2011 · 10:52 pm
Okay Bureaucracy frustrates me. I think even more so now than ever before. I mean no one likes empty, vapid answers, or talking to someone called Jim (whose name really isn’t Jim, and is probably answering the call from a room in India). Since May 12th, my Optimum Cable service has been unbelievably bad. And this is really a generous description of the service. Each TV screen freezes, and pixelates (Optimum’s word). Every time I call I have to go over the same exact story…again, and again, and again and again! It makes me want to rip the hair out of my head — oh wait, I don’t have any hair to do that with. Okay then I want to rip the hair out of the operator’s head…
Every operator tells me they must send a technician to my home. “Why?” I ask. “Because that is standard procedure.” says the Optimum operator. “Every time for the past 3 weeks I wait for a service man to come. He does, and then he tells me that the problem is outside the house and not inside the house. So do I really have to wait for the same serviceman to come back and tell me the same thing over again. Can’t you just send technicians to the outside of the house to fix the problem?” I say. (meanwhile thinking why can’t the guys that fix the inside lines, fix the outside lines as well?) “Yes, Ma’am!” Kevin the operator says (see now we are on a first name basis.) “We must follow protocol.” Kevin said. (I hoped Kevin was feeling my frustration — I could sense he was about to open up to me — give me his last name and a direct dial phone number. Then I would really believe I was getting somewhere and progress was being made). But, alas, first name, last initial and an operator ID number is all I got). The feeling of success had slipped through my fingers. I was just another customer, with the same old problem.
I was annoyed. This cable thing was becoming a real problem for me. Why? Well a few reasons. First, my husband was watching the NBA finals game 4…Dallas vs. Miami… My husband played college ball, and these games are like air to him. He needs to see them. (Mainly because he desperately wants to see Miami loose). So the pixilations on the screen is making him irritable and down right pissy. I can’t have that because, frankly, I get first dibs on being irritable and pissy. The only thing we can really do is try to swap out our old cables to a new hdmi cable over cat6 to see if that improves the screen quality, but for now we must still be irritable and wait until we go to the store.
The second reason is that I am packing my kids for camp; and the mind-numbly boring and mundane activity of labeling socks and underwear can only be lessened, somewhat, by watching HSN or Cake Boss on TV. And last but not least, I have called cable (and have had them here) 4 times already. If they don’t know how to fix it then don’t come — find someone that can fix it — what exactly do I pay the cable for? Especially since 2 or 3x a year they remove stations from their line up because cable feels the stations aren’t playing fair…oh Boo Hoo!
If I followed along that train of thought, I would walk around bitching and moaning that I have cancer; and wonder why the Dr.’s couldn’t just fix me the first time so I didn’t get it again. Or why the Dr.’s can’t just cure me with the first chemo treatment- instead of having to go 8 times. Why can’t they find something to cure the side affects from treatment instead having me call when a symptom arises. Why if my “situation” isn’t a “typical scenario”, do the Dr.’s feel in necessary to treat me “by the book”. No path of this disease for me has been by the book, and yet I am still going through the typical protocol! You don’t hear me bitchin’ do you?
Okay I get it, I guess I am bitchin’ a little, but I want my cable TV fixed already! I haver cancer damn it…I want something in return! Watching some housewives rip each other apart is the least (the very least) I deserve!